Safe Gaming

tj99 Responsible Gaming —
Play and Enjoy Safely

Gaming is for fun — and tj99 is here to keep that fun safe. We are always ready with deposit limits, self-exclusion and 24/7 Bangla support.

Our Commitment

Let Gaming Be a Source of Joy, Not a Problem

tj99 believes that responsible gaming is the foundation of a happy gaming experience. We want every member to enjoy gaming safely, within limits, and as entertainment. Gambling is never a solution for making ends meet or relieving stress — and we have built our service with this truth in mind.

On this page you will find responsible gaming tools, guidance and information on how to get help when needed. Only individuals aged 21 or above may open an account and play at tj99.

Protection Tools

Our Tools for Safe Gaming

Deposit Limit

Set how much you deposit each day, each week or each month. Once a limit is set, it takes effect immediately. Requests to increase a limit always take effect after a 24-hour review, giving you the chance to reconsider your decision.

Temporary Break (Time-Out)

Temporarily suspend your account for a set period ranging from 24 hours to 6 weeks. During a time-out you will not be able to log in or place bets. It is a simple way to give yourself a short break.

Self-Exclusion

If you feel gaming is becoming a problem, activate a permanent or long-term self-exclusion. Once active, all ways to reopen the account are closed and marketing communications are stopped.

Age Verification

tj99 follows a strict age verification process. Only those aged 21 or above may open an account. If we suspect a user is underage, we may request identity documents at any time.

Bet Limits and Session Controls

Set how much you want to wager within a given time period. Keep session reminders on to avoid long sessions so you stay aware of your gaming time.

24/7 Bangla Support

If you have any questions or concerns about responsible gaming, our live chat support team is available around the clock in Bangla. We do not judge — we help.

Gaming Tips

6 Simple Tips to Stay Safe

Responsible gaming is not just about using tools — it is a mindset. These tips will keep you protected.

01

Set Your Budget First

Decide how much you will spend before you start playing. Think of this budget as the price of entertainment — without expecting to get it back.

02

Do Not Chase Losses

Avoid playing with the mindset of "I'll win it back this time" after a loss. Trying to chase losses typically leads to even greater losses.

03

Take Regular Breaks

Focus drops and decision-making weakens during long sessions. Take at least one break every hour.

04

Do Not Play With Household Money

Never spend money set aside for rent, food or household expenses on gaming. Play only with money you can spare.

05

Do Not Play When You Are Upset

Gaming is a poor way to escape anger, sadness or loneliness. Placing bets in this state leads to poor judgement.

06

Tell Someone Close to You

Talk openly about gaming with family and friends. They can help you stick to better limits.

Self-Assessment

Is Gaming Becoming a Problem?

Ask yourself the questions below. If the answer to more than one is "yes", use responsible gaming tools or speak with our support team.

  • Are you spending more than your set budget?
  • Are you betting more to try to win back money you lost?
  • Is gaming affecting your family, work or studies?
  • Are you finding it hard to stop gaming?
  • Are you arguing with family or loved ones over gaming?
  • Are you continuing to game by taking on debt or dipping into savings?
Our Promise

tj99 Responsible Gaming Policy

Minor Protection

Accounts for those under 21 are strictly prohibited. Age verification at registration is mandatory.

Data Protection

Your personal information and financial data are secured with SSL encryption. We do not share any information with third parties.

Fair Play

All our games ensure unbiased and fair outcomes. We operate under a fair play policy.

Responsible Communications

Our marketing materials are never targeted at minors or at-risk individuals.

Get Help

Where to Turn If Gaming Becomes a Problem?

Asking for help takes courage. Below are the ways to reach our support. We will listen without judgement at any time.

Live Chat Support

Contact us via our 24/7 Bangla live chat. Responsible gaming requests — deposit limits, time-outs or self-exclusion — can be completed directly through chat. Your request will remain confidential.

Email Support

You can also reach us by email. Our responsible gaming team will respond to your message and help you take the necessary steps.

[email protected]

Common Questions

Questions and Answers on Responsible Gaming

Log in to your account and go to the Account Settings section. There you can set daily, weekly or monthly limits under the "Deposit Limit" option. Reducing a limit takes effect immediately. Increasing a limit is subject to a 24-hour waiting period.

Self-exclusion means closing your own account yourself. It can be done for 6 months, 1 year, 5 years or permanently. During this period, logging in, depositing or placing bets is completely prohibited. While self-exclusion is active, we will not send you any promotional messages.

A time-out is a temporary break — up to a maximum of 6 weeks. Once this period ends, the account becomes active again automatically. Self-exclusion is a long-term or permanent measure that cannot be lifted before the specified period ends. If you feel your gaming problem is serious, choose self-exclusion.

To open an account and play any game at tj99, you must be at least 21 years old. Age verification must be completed at the time of registration. Verification is done using a national identity card or passport.

First, speak with them patiently and encourage them to seek professional help. If you inform our support team, we can take the necessary steps on the relevant account. In Bangladesh, contact the National Mental Health Helpline for drug and behavioural addictions.

The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000. Transactions can be made via bKash, Nagad, Rocket, Upay and bank transfer. Withdrawals are generally completed within 10–45 minutes.

You can ask for help on "Responsible Gaming" through our 24/7 live chat at any time. Alternatively, send a message to [email protected]. Our specialist team will help you set up the right tools based on your situation.

Play Safely and with Responsibility

Enjoy a fun gaming experience at tj99 — within limits, safely. Explore our casino, cricket betting and slots.

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Always Remember

Gaming Is a Source of Entertainment — Not Income

Responsible gaming is an ongoing process. At tj99 we are committed to ensuring the safety of every member. Use our tools, stay within your limits and seek help promptly when needed. Remember — gaming addiction is a recognised health condition and seeking professional support for it is nothing to be ashamed of.

Visit our FAQ page for anything related to game information, bonus terms or account management. Read our Terms and Conditions and Privacy Policy for detailed rules.

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